FREQUENTLY ASKED QUESTIONS
Where do you ship?
We currently ship throughout Australia.
How long will my order take to arrive?
Orders are processed as quickly as possible. Delivery times will depend on your location and the shipping option selected at checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking information.
Can I return or exchange an item?
Yes, eligible items may be returned or exchanged in accordance with our returns policy. Items must be unworn, unused and returned with their original tags and packaging.
What if I receive an incorrect or damaged item?
Please contact us as soon as possible with your order number and photos of the item so we can assist you.
How do I choose the correct size?
Please refer to the size guide on the product page. If you are unsure, you can contact us before placing your order.
Will sold-out items be restocked?
Some popular items may be restocked. Customers can follow Ocean Drip on social media or subscribe to our emails for restock updates.
How should I care for my Ocean Drip clothing?
Please follow the care instructions on the garment label. We generally recommend gentle washing and avoiding harsh detergents to help protect the fabric and colours.
Can I change or cancel my order?
Please contact us immediately. We will try to help, but changes or cancellations may not be possible once an order has been processed.
What payment methods do you accept?
We accept the secure payment methods displayed at checkout, including available buy-now-pay-later options.